Terms & Conditions

🟥 IMPORTANT – LEGAL & REGULATORY NOTICE

This Agreement is a commercial agreement between Wizz Cabs and an independent self-employed Driver/Operator. It is not intended to create an employment relationship.

The Driver is responsible for maintaining all licences, authorisations, insurance, vehicle compliance, taxation obligations and regulatory requirements applicable to the Driver's operations.

The Driver must comply with all applicable Western Australian laws, including the Transport (Road Passenger Services) Act 2018, the Transport (Road Passenger Services) Regulations 2020, applicable Department of Transport / DTMI requirements, road laws, safety requirements, disability discrimination requirements, vehicle requirements and any other applicable legislation, standards or lawful directions.

Where legislation, regulation, government direction or an official requirement changes, the Driver must comply with the requirement as amended, regardless of whether this Agreement has subsequently been updated.

1. INDEPENDENT CONTRACTOR STATUS

The Driver operates as a self-employed independent contractor and is responsible for conducting the Driver's business in accordance with applicable law.

Nothing in this Agreement is intended to create:

  • an employment relationship;
  • a partnership;
  • a joint venture;
  • an agency relationship except where expressly required for the provision of booking services;
  • or any other relationship inconsistent with the Driver operating as an independent contractor.

The Driver is responsible for the Driver's own business expenses, taxes, statutory obligations, licences, insurance and regulatory compliance.

The Driver acknowledges that the Driver assumes responsibility for the lawful operation of the vehicle and the services personally performed by the Driver.

2. RANK / NETWORK SUBSCRIPTION FEES

🔵 2.1 Monthly Subscription

Access to Wizz Cabs' network, designated taxi ranks, dispatch services, booking systems and associated commercial facilities may be subject to a monthly subscription or rank fee.

The applicable fee must be paid in advance on or before the agreed monthly due date.

🔴 2.2 Late Payment

If a required subscription, rank fee or other agreed commercial charge remains unpaid after the applicable due date, Wizz Cabs may, subject to applicable law and the terms of this Agreement:

  • suspend network access;
  • suspend dispatch access;
  • deactivate or restrict access to Wizz Cabs equipment or systems;
  • suspend access to designated ranks where Wizz Cabs is legally entitled to control such access; and
  • recover the outstanding amount from monies otherwise payable to the Driver, where legally permitted.

No suspension or system action will authorise the Driver to operate unlawfully or without the licences, authorisations or equipment required by law.

3. ONLINE COLLECTIONS, OFFSETS & PAYMENTS

🟢 3.1 Online Collections

Booking collections processed through Wizz Cabs may include:

  • electronic/card payments;
  • app bookings;
  • corporate account bookings;
  • third-party account bookings;
  • government or regulatory subsidy payments;
  • and other approved electronic payment channels.

Such collections may be received and administered centrally by Wizz Cabs in accordance with the applicable commercial arrangements.

🟠 3.2 Set-Off

To the extent permitted by law and this Agreement, Wizz Cabs may deduct or set off amounts properly due and payable by the Driver from amounts otherwise payable to the Driver.

This may include, where applicable:

  • unpaid subscription/rank fees;
  • equipment lease charges;
  • authorised vehicle damage or repair amounts;
  • agreed administrative charges;
  • amounts advanced on the Driver's behalf;
  • and other properly documented amounts payable under this Agreement.

The Driver may request an account statement or reasonable supporting information concerning a deduction.

🔵 3.3 Cash Jobs

Every cash or manually collected passenger journey must be:

METERED → RECORDED → DECLARED

The Driver must not conceal, omit or manipulate any journey, fare or payment.

4. DRIVER LICENCES, AUTHORISATIONS & LEGAL COMPLIANCE

🟥 ABSOLUTE DRIVER RESPONSIBILITY

THE DRIVER IS RESPONSIBLE AND OBLIGED TO MAINTAIN FULL COMPLIANCE WITH ALL CURRENT WESTERN AUSTRALIAN DEPARTMENT OF TRANSPORT / DTMI REQUIREMENTS AND ALL OTHER APPLICABLE LAWS AND REGULATIONS.

The Driver must continuously maintain all qualifications, licences and authorisations required to legally perform passenger transport services.

This includes, where applicable:

  • a valid WA driver's licence of the required class;
  • valid Passenger Transport Driver (PTD) authorisation;
  • required passenger transport qualifications;
  • required vehicle authorisation;
  • required insurance;
  • required inspections;
  • required safety equipment;
  • and any other authorisation imposed by WA law or the Department of Transport.

The Driver must immediately notify Wizz Cabs of any:

  • licence suspension;
  • licence cancellation;
  • infringement affecting eligibility to drive;
  • loss or restriction of PTD authorisation;
  • insurance cancellation;
  • vehicle defect affecting passenger safety;
  • regulatory prohibition;
  • criminal charge or court order that may affect the Driver's ability to lawfully operate;
  • or other circumstance that may affect the Driver's legal eligibility to provide passenger transport.

5. 🚨 MAXIMUM WORKING / DRIVING HOURS – 12 HOURS

STRICT 12-HOUR OPERATIONAL LIMIT

🟥 THE DRIVER MUST NOT OPERATE FOR MORE THAN 12 CONTINUOUS HOURS.

12 HOURS IS THE MAXIMUM OPERATIONAL SHIFT PERMITTED UNDER THIS AGREEMENT.

The Driver must:

  • monitor their own working and driving time;
  • stop passenger transport operations before exceeding the 12-hour limit;
  • take sufficient rest before commencing further work;
  • never operate while fatigued, impaired, unfit or otherwise unsafe;
  • comply with all applicable fatigue-management and road-safety requirements.

⚠️ DRIVER RESPONSIBILITY

The Driver is personally responsible for ensuring that the 12-hour maximum is not exceeded.

Wizz Cabs dispatches, bookings or system availability do not authorise the Driver to exceed a lawful or contractual working limit.

If the Driver becomes fatigued or otherwise unfit to drive safely, the Driver must stop operating immediately, regardless of whether 12 hours has been reached.

SAFETY ALWAYS OVERRIDES COMMERCIAL TARGETS, BOOKINGS OR REVENUE.

6. METER & FARE INTEGRITY

🟥 METER REQUIRED FOR EVERY JOURNEY

The Driver must use the approved fare meter for every journey where the law requires metering, including applicable:

  • rank jobs;
  • street hails;
  • cash fares;
  • Wizz Cabs dispatches;
  • app bookings;
  • authorised account jobs;
  • and other metered passenger transport services.

The Driver must not:

  • perform undeclared private/off-network passenger jobs;
  • manipulate the meter;
  • fail to record a journey;
  • alter or falsify fare information;
  • conceal cash income;
  • or knowingly charge a fare contrary to applicable law or authorised fare requirements.

Any deliberate meter manipulation, fare concealment or unauthorised passenger work may constitute a material breach of this Agreement.

7. CAMERA SURVEILLANCE UNIT (CSU)

🟣 7.1 Mandatory CSU Compliance

For taxi vehicles to which the WA CSU requirements apply, the vehicle must have a compliant Camera Surveillance Unit installed and maintained in accordance with the applicable WA requirements.

The Department of Transport confirms that taxi vehicles used for on-demand rank or hail work must have a CSU meeting the applicable standards and that it must be in working order. Appropriate signage must also notify passengers that recording occurs. DDoT Transport Website+1

🟥 7.2 Driver Obligations

The Driver must:

  • operate the CSU as required;
  • not tamper with, disconnect, obstruct or deliberately disable the CSU;
  • immediately report a suspected CSU fault;
  • follow Wizz Cabs' lawful CSU procedures;
  • maintain required warning signage;
  • cooperate with lawful requests for recordings;
  • and comply with applicable privacy, recording and evidence requirements.

The Department of Transport also requires appropriate processes for accessing recordings when requested by DTMI, Police or other authorised agencies. DDoT Transport Website

🚨 7.3 CSU Fault

If a CSU fault is identified, the Driver must immediately notify Wizz Cabs and follow instructions concerning whether the vehicle must be removed from service, repaired or replaced.

The Driver must not deliberately continue operating a vehicle in circumstances where doing so would breach applicable legal requirements.

8. PASSENGER SAFETY & DEPARTMENT OF TRANSPORT COMPLIANCE

🟥 DRIVER DUTY

The Driver must at all times operate the vehicle in a manner that protects:

  • passenger safety;
  • public safety;
  • road users;
  • the Driver;
  • and the integrity of the passenger transport system.

The Driver must comply with all applicable safety duties under WA passenger transport legislation and the Driver's applicable safety obligations.

The Driver must immediately stop operating if continuing to drive would create an unacceptable safety risk.

9. PASSENGERS WITH DISABILITY & ASSISTANCE ANIMALS

🟢 ZERO DISCRIMINATION

The Driver must comply with all applicable disability discrimination laws and WA passenger transport requirements.

A Driver must not unlawfully refuse service to a passenger because of disability or because the passenger is accompanied by an assistance animal or an assistance animal in training.

WA Department of Transport guidance expressly states that passenger transport drivers must not refuse to carry an assistance animal or an assistance animal in training. DDoT Transport Website

The Driver must:

  • treat passengers respectfully;
  • provide lawful assistance where required;
  • comply with applicable wheelchair and accessibility requirements;
  • comply with applicable assistance-animal requirements;
  • and follow Wizz Cabs' approved accessibility procedures.

Any infringement, penalty, claim or loss caused by the Driver's unlawful conduct may be dealt with in accordance with applicable law and this Agreement.

10. PASSENGER SUBSIDY / VOUCHER SCHEMES

Where the Driver is legally required to accept a valid passenger subsidy scheme voucher or other authorised payment instrument, the Driver must comply with that requirement.

Current WA regulation 122 provides that a driver of an on-demand rank or hail vehicle must not refuse to accept a qualifying passenger subsidy scheme voucher as payment or part-payment. LLegislation WA

The Driver must correctly process and record applicable subsidy transactions.

The Driver must not deliberately:

  • refuse a valid qualifying voucher;
  • misrepresent the fare;
  • falsify a subsidy claim;
  • or misuse a subsidy scheme.

11. NO TOUTING / UNAUTHORISED SOLICITATION

The Driver must comply with all applicable restrictions concerning passenger solicitation, taxi ranks, authorised hail locations and passenger collection areas.

The Driver must not engage in unlawful touting or solicitation.

The Driver must only accept passenger work in locations and circumstances permitted by applicable WA law and Wizz Cabs' operating procedures.

12. WHEELCHAIR ACCESSIBLE VEHICLES

Drivers operating wheelchair-accessible vehicles must comply with all applicable accessibility, wheelchair transport, equipment and dispatch requirements.

Where applicable requirements or Wizz Cabs dispatch procedures require priority to be given to wheelchair-accessible passenger bookings, the Driver must comply.

The Driver must not unlawfully refuse a passenger because of a disability or accessibility requirement.

13. VEHICLE CONDITION & CLEANLINESS

The Driver must maintain the vehicle in a clean, safe, sanitary and roadworthy condition.

The vehicle must be:

  • clean inside and outside;
  • vacuumed;
  • free from unreasonable odours;
  • free from rubbish;
  • hygienic;
  • mechanically maintained;
  • properly equipped;
  • and presented in a professional passenger-ready condition.

The Driver must report any defect that may affect passenger safety or regulatory compliance.

14. WIZZ CABS BRANDING & CORPORATE LIVERY

All Wizz Cabs branding, decals, signs, booking information, roof signs, equipment and other corporate property must remain:

CLEAN • SECURE • VISIBLE • UNDAMAGED • COMPLIANT

The Driver must not:

  • remove branding without authorisation;
  • alter approved livery;
  • cover required signs;
  • damage Wizz Cabs equipment;
  • or use Wizz Cabs branding after authorisation to do so has ended.

15. DRIVER PRESENTATION & PROFESSIONAL CONDUCT

The Driver must maintain a professional appearance and conduct while operating under the Wizz Cabs network.

Where Wizz Cabs requires an authorised uniform, the Driver must wear the required uniform during operational hours.

The Driver must not engage in:

  • abusive behaviour;
  • threatening behaviour;
  • discriminatory conduct;
  • harassment;
  • unsafe driving;
  • intoxication or impairment;
  • or conduct likely to bring the passenger transport service into serious disrepute.

16. TRAFFIC INFRINGEMENTS, FINES & PENALTIES

🟥 DRIVER RESPONSIBILITY

The Driver is responsible for infringements, fines, penalties and demerit consequences arising from the Driver's own conduct or operation of the vehicle, to the extent permitted by law.

This may include:

  • speeding infringements;
  • parking infringements;
  • red-light infringements;
  • unlawful stopping;
  • toll charges attributable to the Driver;
  • mobile-phone offences;
  • unsafe driving offences;
  • meter-related offences;
  • regulatory infringements;
  • and other penalties caused by the Driver's conduct.

Where a fine, charge, recovery amount or administrative cost is legally recoverable from the Driver, Wizz Cabs may recover or deduct the applicable amount in accordance with applicable law and this Agreement.

⚠️ IMPORTANT

Government-issued fines and penalties will be dealt with according to the applicable legislation and official enforcement process. Wizz Cabs will not represent a contractual charge as a statutory fine.

17. DAMAGE, LOSS & SECURITY BOND

A security/damage bond may be required in accordance with the applicable commercial arrangement.

Subject to applicable law and appropriate evidence, the bond may be applied toward amounts properly owing because of:

  • damage caused by Driver negligence or misconduct;
  • missing Wizz Cabs equipment;
  • vehicle damage;
  • insurance excess/deductible amounts where contractually recoverable;
  • unpaid authorised charges;
  • or other amounts properly payable by the Driver.

Any deductions should be documented and accounted for.

18. INSURANCE

The Driver/Operator must ensure that all required insurance remains valid throughout the period of operation.

This may include required:

  • commercial motor insurance;
  • third-party property liability cover;
  • passenger transport-related insurance;
  • and any other insurance required by law or the applicable vehicle arrangement.

The Driver must provide evidence of current insurance when requested.

The Driver must immediately notify Wizz Cabs of cancellation, suspension, lapse or material restriction of required insurance.

19. INDEMNITY & DRIVER RESPONSIBILITY

To the extent permitted by law, the Driver is responsible for losses, claims, damage, penalties and liabilities caused by the Driver's negligent, unlawful or wilfully wrongful conduct.

The Driver agrees, to the extent legally enforceable, to indemnify Wizz Cabs against third-party claims arising from the Driver's negligent or unlawful operation of the vehicle or breach of this Agreement.

Nothing in this clause excludes or limits any liability that cannot legally be excluded or limited.

20. REGULATORY INVESTIGATIONS & COOPERATION

The Driver must cooperate with lawful investigations, audits, inspections and compliance activities undertaken by:

  • Department of Transport / DTMI;
  • WA Police;
  • other authorised government agencies;
  • Wizz Cabs;
  • insurers;
  • or other persons lawfully authorised to investigate the relevant matter.

The Driver must provide accurate information and must not destroy, alter, conceal or falsify relevant records or evidence.

21. RECORDS & DOCUMENTATION

The Driver must maintain accurate records required by law and/or Wizz Cabs' lawful operating procedures, including where applicable:

  • trip records;
  • meter records;
  • payment records;
  • subsidy records;
  • vehicle inspection information;
  • licence information;
  • insurance documents;
  • incident reports;
  • and other compliance documentation.

Records must not be falsified or deliberately withheld.

22. MATERIAL BREACH

The following may constitute a material breach of this Agreement:

  • operating without required authorisation;
  • deliberate meter manipulation;
  • deliberately performing undeclared/off-network passenger work;
  • CSU tampering;
  • serious safety breaches;
  • fraudulent transactions;
  • falsification of records;
  • unlawful discrimination;
  • serious passenger misconduct;
  • operating while seriously fatigued or impaired;
  • deliberate regulatory non-compliance;
  • misuse of Wizz Cabs equipment;
  • or conduct that exposes Wizz Cabs to significant legal or safety risk.

Wizz Cabs may take appropriate action, including suspension or termination, subject to applicable law and any contractual rights of the Driver.

23. IMMEDIATE SUSPENSION / TERMINATION

Subject to applicable law, Wizz Cabs may suspend or terminate access to its network where there is a serious or immediate risk involving:

  • passenger safety;
  • public safety;
  • regulatory compliance;
  • licence or authorisation status;
  • insurance;
  • criminal conduct;
  • fraud;
  • CSU tampering;
  • serious misconduct;
  • or material breach of this Agreement.

Nothing in this clause prevents any statutory rights or processes that apply to the Driver.

24. ONE-MONTH NOTICE

Unless immediate termination or suspension is permitted under this Agreement or applicable law, a Driver voluntarily ending the commercial arrangement or removing a vehicle from the Wizz Cabs fleet must provide:

ONE (1) MONTH PRIOR WRITTEN NOTICE

Any subscription, rental, fleet or commercial charges applicable during the notice period remain payable in accordance with the applicable agreement.

Any advance payment will be dealt with according to the applicable commercial terms and applicable law.

25. DE-BRANDING & RETURN OF COMPANY PROPERTY

Upon termination or removal from the Wizz Cabs network, the Driver must return all Wizz Cabs property, including where applicable:

  • decals;
  • signs;
  • roof equipment;
  • tracking equipment;
  • communication equipment;
  • meters or related equipment supplied by Wizz Cabs;
  • access devices;
  • uniforms;
  • keys;
  • documents;
  • and other company property.

The vehicle may be required to undergo a final inspection before the final commercial account is reconciled.

26. DRIVER ACKNOWLEDGEMENT OF REGULATORY RESPONSIBILITY

🟥 MANDATORY ACKNOWLEDGEMENT

I acknowledge that I am responsible for complying with all laws, regulations, standards, licences, authorisations, safety requirements and lawful directions applicable to my operation as a passenger transport driver in Western Australia.

I understand that Wizz Cabs network access or dispatch does not relieve me of my personal legal responsibilities.

I understand that I must comply with applicable Department of Transport / DTMI requirements at all times.

I understand that I must not operate for more than 12 continuous hours under this Agreement and that I am personally responsible for monitoring my operating hours and fitness to drive.

I understand that any government fine, infringement, penalty or other legally recoverable amount arising from my conduct may be my responsibility.

I understand that Wizz Cabs may take contractual action for breaches of this Agreement, subject to applicable law.

I agree to immediately report any licence, insurance, vehicle, CSU, safety or regulatory issue that may affect my ability to lawfully operate.

27. PRIORITY OF LAW

🟩 LAW ALWAYS PREVAILS

If any provision of this Agreement conflicts with a mandatory requirement of Australian or Western Australian law, the mandatory legal requirement will prevail to the extent of the inconsistency.

The Driver must comply with the current applicable law and official regulatory requirements, including amendments introduced after the date of this Agreement.

The parties should obtain independent legal advice before relying on this Agreement as a final executed commercial contract.

28. OFFICIAL REGULATORY REFERENCES

This Agreement is intended to operate consistently with applicable WA passenger transport requirements, including:

  • Transport (Road Passenger Services) Act 2018 (WA);
  • Transport (Road Passenger Services) Regulations 2020 (WA), current consolidated version;
  • applicable Department of Transport / DTMI passenger transport requirements;
  • applicable Camera Surveillance Unit Standards;
  • applicable road traffic laws;
  • applicable disability discrimination and assistance-animal requirements;
  • applicable passenger subsidy scheme requirements;
  • and other laws, regulations, standards and lawful directions applicable to the Driver and vehicle.

The WA Department of Transport confirms that taxi vehicles used for rank or hail work must meet the applicable CSU requirements and that the CSU must be in working order. DDoT Transport Website+1

The current official consolidated Regulations can be checked through the Western Australian legislation database. 

🔴 FINAL DRIVER NOTICE

12 HOURS MAXIMUM OPERATIONAL SHIFT

ALL APPLICABLE WA TRANSPORT LAWS MUST BE FOLLOWED

DRIVER IS RESPONSIBLE FOR DRIVER CONDUCT, LICENCES, VEHICLE COMPLIANCE, SAFETY AND REGULATORY OBLIGATIONS

BREACHES MAY RESULT IN SUSPENSION, TERMINATION, RECOVERY OF PROPERLY OWING AMOUNTS AND/OR GOVERNMENT ENFORCEMENT ACTION, AS APPLICABLE

SAFETY • COMPLIANCE • PROFESSIONALISM • ACCOUNTABILITY

References

  • WA Legislation – Transport (Road Passenger Services) Regulations 2020 — official legislation source; the current consolidated version is listed as commencing 23 July 2026. LLegislation WA
  • WA Department of Transport – Camera Surveillance Units — CSU requirements for taxi/rank-and-hail vehicles. DDoT Transport Website
  • WA Department of Transport – Passenger Transport Driver Responsibilities — driver safety and vehicle compliance information. DDoT Transport Website
  • WA Department of Transport – Transport for People with Disability — assistance-animal requirements. DDoT Transport Website

Important: I deliberately changed the wording from “all fines will be charged to the Driver” to “the Driver is responsible for fines/infringements arising from the Driver's conduct, to the extent permitted by law.” That is safer contract drafting because a private agreement cannot simply transfer every statutory liability or government penalty regardless of what the legislation says.